Shipping Policy - Nordvian

Trade name: Nordvian Phone number: +44 7419 141784 Email: Support@nordvian.shop Physical address: 654 Fulham Road, SW6 5RU, United Kingdom

1. Order Processing

All orders will be processed within 2–3 business days after payment confirmation, excluding weekends and UK public holidays. Orders placed on weekends or bank holidays will start processing on the next working day. Please verify your shipping address at checkout. We cannot update delivery information once the parcel has been dispatched.

2. Shipping & Delivery Time

• Order processing: 2–3 business days
• Transit time: 7–21 business days from dispatch Delivery estimates are not guaranteed. Delays may occur due to customs inspections, peak shopping seasons, adverse weather, or courier service disruptions.

3. Shipping Tracking

Once your order is dispatched, a shipping confirmation email containing your tracking number and tracking link will be sent to your registered email address. You can track your parcel online anytime.

4. Customs, Duties & Taxes

For international shipments: Import duties, VAT, customs clearance fees or local taxes may be charged by the destination country. All such charges are the buyer’s responsibility. Nordvian will not cover any customs-related fees.

5. Lost, Stolen or Damaged Parcels

• If tracking shows delivered but you have not received your package: Please contact your local courier first and reach out to us via email within 7 calendar days.
• If items arrive damaged: Submit clear photos of the outer packaging and damaged products within 48 hours after delivery for investigation.
• Parcels confirmed lost by the courier are eligible for refund or replacement after official courier verification.

6. Returns & Refunds

Our return period is 30 calendar days starting from the date you receive your goods. Items must be unused, kept in original packaging and in resalable condition to qualify for returns. Buyers are responsible for return shipping costs unless the product is defective or incorrectly shipped by us.

7. Delivery Restrictions

We do not ship to PO boxes for most international destinations. A complete residential or commercial street address is required.

8. Contact

If you have any questions regarding shipping, please email us at Support@nordvian.shop.